Maintaining the security of your data is a priority at Venntro Media Group Ltd.
and we are committed to respecting your privacy rights. We pledge to handle your
data fairly and legally at all times. Venntro Media Group Ltd. is dedicated to
being transparent about what data we collect about you and how we use it.
of Use and any other documents referred to in it) outlines the manner in
which we manage personal information obtained through or displayed on the
Website or otherwise provided by users (“you”, “your”) of our dating and
networking services (“Services”) via the Website. It applies whenever you visit
this website, including any mobile website (together the “Website”), and
provides you with information about:
what personal data we collect;
how we use your data;
how long we retain your data;
how we ensure your privacy is maintained; and
your legal rights relating to your personal data.
Please read this policy carefully to understand our views and practices
regarding your personal data and how we will treat it. By using the Website, you
are taken to have read and agreed to the collection, use, disclosure and
Sharing your information with our other websites in the same network
Please note that to improve the opportunity to find a dating partner, our
Services are operated through a number of other websites in addition to this
Website (which may include all those operated by Venntro Media Group or any
subsidiary of Venntro Media Group including, but not limited to, Woowise Ltd).
This means that when you sign up to our Services, any content you post to the
Website will be searchable and available to users of the Services who access it
via different websites in the same network as the Website. It also means that
you may view and communicate with other members of the Services who have
registered with and accessed the Service through different websites in the same
network. You will have no control over which websites within a network your data
is shared with, but you will always be able to block unwanted individuals from
any website within the network from accessing your profile and interacting with
These will only be websites in the same network as this Website. These networks
group you together with members of the Services according to certain
classifications, so that your information will only be accessible to appropriate
potential dating partners who have signed up through a Website providing
compatible Services to this one.
By registering with this Website you acknowledge and accept that the personal
information you provide in connection with the Service may be shared with our
other websites in the manner described above.
For the purposes of the General Data Protection Regulation (“GDPR”) and any
other data protection laws applicable in the UK, we confirm that the data
controller of this website is Venntro Media Group Ltd., a company registered
under the laws of England, whose registered office is The Switch, 1-7 The Grove,
Slough, SL1 1QP, United Kingdom and who also trades as Global Personals and
White Label Dating (“Venntro Media Group”, “we”, “us” and “our”).
What personal information do we collect about you and from whom?
When you access, subscribe or sign up to use the Website, we may collect a
variety of personal information about you, including:
Information we collect directly from you
personal information required to subscribe or create a member profile, such
as your name, phone number, postal address, email address, contact details,
photographs, age, gender, sexuality, religious beliefs, race, nationality,
interests, marital status, location and bank/credit card details;
some of the information you choose to provide us may be considered "special"
or "sensitive" in certain jurisdictions, for example your racial or ethnic
origins, sexual orientation and religious beliefs. By choosing to provide
this information, you consent to our processing of that information;
personal information provided to us if you contact us, such as your contact
details in our records of that correspondence;
personal information provided to us if you choose to complete any surveys or
questionnaires for us, enter a competition or promotion of ours or
participate in forums, discussion boards or other social media functions on
personal information if you post or transmit information via the Website to
other users; and
records of which of our Services you are interested in and which Services
Information we receive from other sources
technical information regarding your visits to the Website including, but
not limited to, traffic data, location data, weblogs and other communication
any personal information you provide to any of the other websites we operate
or the other services we provide (in which case we will have informed you
when we collected that data that it may be shared internally and combined
with data collected on this site);
any relevant personal information that you may have submitted to our third
party service providers in the course of them providing the Services on our
behalf, including for example, business partners, sub-contractors in
technical, payment and delivery services, fraud prevention agencies,
advertising networks, analytics providers, search information providers,
credit reference agencies.
Why do we collect your personal information and on what grounds?
We will only use your personal data if we have a permitted lawful basis to do
so. Generally we collect your personal data because is it necessary for:
performing our contract for the Services with you;
the pursuit of our legitimate interests (as set out below); or
complying with our legal obligations.
We may also rely on your consent to use your personal data for:
marketing purposes (see “Marketing Communications” below);
administering prize draws, competitions or promotions; and
in order to collect certain sensitive personal data about you necessary to
provide the Services (including your sexuality, racial or ethnic origin or
your religious beliefs).
You have the right to withdraw your consent to these activities at any time,
which will mean (unless another lawful basis applies to your data) that we will
cease to process the affected data after consent is withdrawn. However, please
note this may result in us being unable to provide you with certain features of
the Website and/or Services.
The primary purpose for which we collect information about you is to provide you
with Services you have requested in subscribing or signing up to use the Website
(i.e. to perform our contract with you). We also collect information about you
for the following purposes:
To perform our contract with you
To process your communications, your membership of and subscription to the
Website and to enable your use of the Website and the Services;
For selling and supplying and services to you;
To provide customer care services. For the avoidance of doubt, we will only
store limited Credit Card or Debit Card information for the purpose of
assisting with customer care enquiries;
To open and run your account;
For continuity of service, (e.g. to restore your profile if you are coming
back onto the Website after a long break). This will be in accordance with
our data retention practices (see “How long do you keep hold of my personal
To provide you with information, products or services that you request from
For handling customer contacts, queries, complaints or disputes.
For our legitimate interests
For promoting, marketing and advertising our services;
For statistical and demographic analysis, in order to understand our
customers’ behaviour, activities, preferences, and needs;
For improving existing services and developing new products and services;
To protect Venntro Media Group Ltd. and our customers, by taking appropriate
legal action against third parties who have committed criminal acts or are
in breach of legal obligations to Venntro Media Group Ltd.;
To effectively handle any legal claims or regulatory enforcement actions
taken against Venntro Media Group Ltd.;
To provide you with an up to date, efficient and reliable Service;
To investigate any complaints about or made by you, or if we have reason to
otherwise engaged in any unlawful activity;
To generally run the Website and for internal operations, in order to
provide you with an up to date, efficient and reliable Service; and
To monitor and record telephone calls for training purposes and to improve
the Service to you.
To comply with our legal obligations
To help prevent fraudulent activity, including on your account (for example,
if we collect your card details we will check these details with credit
agencies and reserve the right to refuse to make available the Website
and/or our Services if, for example, the card details provided are reported
to be fraudulent or credit agencies report the activities as being
To monitor and record telephone calls for training purposes and to improve
the Service to you;
To comply with our legal and regulatory obligations (including under
applicable data protection laws);
For preventing, investigating and detecting crime, fraud or anti-social
behaviour and prosecuting offenders, including working with law enforcement
To fulfil our duties to our customers, colleagues, shareholders and other
Where you have opted into marketing communications, you agree that we may use
your information to contact you by your chosen method of electronic mail (e.g.
by email and SMS) about tailored offers, events, competitions, items or related
activities that you may find useful, as well as other similar products and
services offered by us or any of our related entities from time to time. We do
not sell, trade or rent your personal information to other companies and
You may receive marketing communications from Venntro Media Group Ltd. or
through any of our trading names, for example White Label Dating, during the
term of your membership (whether full or basic) unless you unsubscribe from
receiving such marketing communications as set out below.
How to unsubscribe from receiving Marketing communications?
If you have consented to receive marketing communications, you may always revoke
that consent at any time by changing your settings on the Website or exercising
the "unsubscribe" option in any marketing communications you get from us.
Who do we disclose your information to?
We may disclose your personal information to any member of our group, which
means our subsidiaries, our ultimate holding company and its subsidiaries, as
defined in section 1159 of the UK Companies Act 2006.
We may also disclose your personal information to third parties:
authorised by you to receive information held by us (including other members
using the Website, associated websites and our Services);
for the purpose of asking that third party to provide goods or services on
our behalf, including but not limited to carrying out data analysis,
cleansing, processing credit card information, mail outs, debt collection,
marketing, research and advertising;
that are our agents, business partners or joint venture entities or
that are associated websites (as noted above, our Services may be offered
through and accessible via a number of other websites in addition to this
Website (“Associated Websites”) and data that you post to the Website for
access by members of the Website may be searchable and available to users of
the Website Services who access it via Associated Websites);
that sponsor or promote any competition that we conduct or promote via our
if we are under a duty to disclose or share your personal data with such
parties in order to comply with any legal obligation, or in order to enforce
safety, our customers, or others. This includes exchanging information with
other companies and organisations for the purposes of fraud protection and
credit risk reduction, or to the Police and any relevant authority or
enforcement body (including your Internet Service Provider or network
You agree that if we transfer ownership or management of the Website, our
Services, the business and/or the assets (in whole or in part) to a third party
in the event that we sell, trade or licence any part of the business or assets,
that we may also transfer your personal data or other personal data you have
provided to us as part of those assets, including all sensitive personal data
and any other information about you to such third party, provided such third
party agrees to observe this policy.
How do we restrict access to your personal information on the Service?
We respect and are committed to protecting your privacy and that of other users,
and wherever possible we require you to provide login information and identify
yourself to access the Website.
We also make an effort to ensure that members of the Service are not connected
with other members that may be inappropriate. To do this we may apply
classifications to Associated Websites that provide access to the Service,
including to the Website. These classifications may restrict the availability
communications between yourself and other members of the Service;
the details of other members of the Service to yourself; and
your details to other members of the Service.
How long do you keep hold of my personal information?
We remove onsite activity periodically throughout your membership. If you delete
your profile or your free profile is inactive for 18 months, all information is
deleted from the account and from the Company’s records apart from your gender,
sexuality and payment records (excluding card information), which are all
retained by the Company in an anonymous way. Profile information is deleted from
our servers within 10 hours from either the profile being deleted or inactive
for 18 months, or if the profile is active, from yourself deleting or amending
your personal information.
Do you transfer my personal data abroad?
All of your data is stored on our servers in the UK. However, a number of our
suppliers (including providers of our content delivery, cloud platform, payment
systems and mailing services) are based outside of the European Economic Area,
which may require us to transfer your personal data to jurisdictions which are
not subject to equivalent standards of data protection laws (including the US).
Where such international transfers are necessary, we will ensure that these are
made subject to appropriate safeguards (including by using EU Commission
approved standard contractual clauses). All organisations who we transfer data
to in the US are certified under the Privacy Shield framework. You can request
further details about the safeguards we use when transferring your data abroad
by contacting us at the details below, and view the list of Privacy Shield
participants on https://www.privacyshield.gov/list.
Security of Personal Information
Transmission of data and information via the Website is not a secure or
encrypted transmission method for sending your personal data, unless otherwise
indicated on the Website. Accordingly, your attention is drawn to the fact that
any information and personal data carried over the internet is not secure and
any transmission is at your own risk. Information and personal data may be
intercepted, lost, redirected, corrupted, changed and accessed by other people.
We take reasonable steps to protect the personal information we hold from misuse
and loss, and from unauthorised access, modification or disclosure. For example,
we set strict security standards to prevent any unauthorised access to your
personal information once we have received it and wherever possible we will use
adequate security software and working procedures to ensure the security of your
personal information. To prevent unauthorised access, maintain accuracy, and
ensure proper use of personal information, we have employed physical,
electronic, and managerial processes to safeguard and secure the information we
Cookies are small pieces of removable data that are stored by the web-browser on
your computer, mobile phone or other device that identifies your computer,
improve the Website and the Services available to you.
For more information about the cookies we use and the purposes for which we use
them, please see our Cookie
Your rights in respect of your personal data
Under certain circumstances, you have rights under data protection laws in
relation to the personal data we hold about you. You can request to:
access information held about you. Please note that we reserve the right to
request for proof of your ID to process the request, and to charge you a
reasonable administrative fee for any repetitive, manifestly unfounded or
excessive requests. If we refuse your request to exercise this right, we
will give reasons for our refusal and allow you to challenge our decision.
rectify any incorrect or incomplete data we hold about you. It is both in
our interest and yours that any personal information we hold about you is
accurate, complete and current. If the data we hold about you is inaccurate
in any way, please contact us to have your personal information corrected.
delete, restrict or remove the data we hold about you.
transfer the data we hold about you to another party.
Please note that in respect of all these rights we reserve the right to refuse
your request based on the exemptions set out in the applicable data protection
If you have any concerns about how we handle your data, please contact us. If
you are not satisfied after we’ve tried to resolve your issue, you’ll be
entitled to lodge a complaint with our data protection regulator, the
Information Commissioner’s Office (ICO). Please see the ICO website for further